Breakdown

 

 

From the moment a lift breakdown is reported to us we are ready to spring into action! All relevant details are entered into our database and given a priority in accordance with customer feedback. In the event of a passenger entrapment the nearest engineer is instructed to attend as quickly as possible. For obvious reasons this is always given the highest priority over any other breakdown.

CES Ltd offer a 24 hour, 365 days a year emergency call out cover for almost all areas within the UK. Our highly skilled, fully qualified and dedicated engineers have the ability to work on all makes and models of lifting equipment from the smallest of mobility products to the largest goods and car lifts.

We ensure our engineers vans are supplied with fast moving, most commonly required spares enabling quick and reliable first fixes.

All service / breakdown engineers utilise a satellite navigation system to calculate the most efficient and fast response to breakdowns. Our engineers' vans are monitored using state of the art satellite tracking systems. This enables us to establish who is best placed to attend your breakdown and which engineer can offer the fastest response.

CES service and breakdown engineers are now equipped with PDA's meaning we are able to speed up the administration process which is of benefit to customers and CES alike.

Our engineers are issued with company identity cards ensuring our clients have peace of mind allowing them into their premises. Wearing a full uniform and being presentable at all times is a priority for our engineers portraying a professional image as ambassadors of our company.